Lauran Hardin RN

Senior Director, Cross Continuum Transformation

National Center for Complex Social and Medical Care

Lauran joined the National Center in 2016 from Mercy Health System in Michigan, where she served as Director of a Complex Care Center serving hospitals, multiple providers and more than 1,500 high frequency/complex patients. At the National Center she contributes to technical assistance work, providing consulting, co-design, and coaching in complex care transformation for health systems and other organizations across the country.

She has previously been recognized with the National Clinical Nurse Leader Vanguard award from the American Association of Colleges of Nursing and as an “Edge Runner” from the American Academy of Nursing, both in 2015, and as an AARP Culture of Health Scholar in Residence in 2017.


Why Empathy Matters: Developing the Business Case

Presented by Ben Carter, Lauran Hardin RN, Patrick Courneya MD in Track 1, Track 2, Track 3, Track 4 at 9:50 AM on Wednesday, October 10th.

There is a large body of research that strongly suggests that not only is high-quality advanced care delivery important for supporting patient health, these programs actually reduce costs and offer compelling business opportunities. Learn more about the impact of high-quality care on a business’ bottom line and strategic growth.